Technical Support
Pre-sales support
We will provide you with professional pre-sales service.
Sale engineers will evaluate the installation environment for you, exclusive customize solutions, and provide you with technical support throughout the process.
If you can provide corresponding plans and drawings, it will make your customization more perfect.
Sales support
We have professional sales engineers who will provide you with services throughout the whole process, including providing pictures, videos and other proposals; specifying a detailed timetable; taking and recording product-related pictures or videos; providing corresponding certificates or quality inspection procedures. If necessary, we can also provide you with professional installation guidance and free on-site technical training.
After-sales Support
ASCEND strictly guarantees the quality and strictly follows up the product progress to ensure that you will receive comfortable product services.
We will provide you with lifetime technical support services, including installation support, commissioning support, on-site technical support, calibration support, maintenance services, remote support, spare parts purchase and maintenance services, etc.
Common Questions
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